Service of

Web Support and Maintenance

We take care of keeping your website or system updated, secure, and functioning correctly.

We provide specialized technical support, updates, and continuous improvements.

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WHAT ARE THE ADVANTAGES OF HAVING WEB SUPPORT?

  • Priority

    Clients with web support receive priority and are served on a first-come, first-served basis, not sequentially.

  • Free Updates

    Design changes, programming, and database restructuring are free of charge.

  • Improved SEO

    Constant improvements in web positioning.

  • Premium Features

    Access to Statistics, Interactions, and Counters, among others.

  • Bonuses

    In new features and sections

  • Comprehensive Consulting

    Recommendations and Tips to improve your website or system.

We are constantly training to offer you the best solutions.

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MORE INFO

FREQUENTLY ASKED QUESTIONS: WEB SUPPORT AND MAINTENANCE

What is included in the monthly web maintenance service?

It includes security updates, periodic backups, uptime monitoring, bug fixes, content updates as agreed, and technical support for any questions or incidents.

How often do you back up the site?

We perform automatic backups according to the contracted plan: daily for high-activity sites, or weekly for low-traffic sites. Backups are stored on separate servers for added security.

Can you update my website content when I need it?

Yes. We handle updates to texts, images, banners, prices, and other content with agreed response times per your plan. For urgent changes, we prioritize response within 24 business hours.

What happens if my site goes down or stops working?

We have continuous monitoring in place. When any outage or critical error occurs, we receive an automatic alert and act immediately to restore service. We also notify you and report the cause.